Supporter, Helpdesk Agent (m/f/d); Remote, 40-80% – Italian Speaker

Flexible
Zürich, Schweiz

Information Factory is a European consulting and software company with offices in Zurich, Nuremberg, and Porto. We are a strategic digital transformation partner for our clients in the public sector, finance, and automotive industries. As IT professionals, we develop, implement, and support software solutions for well-known companies in Switzerland and Europe.

For our online tax solutions in Switzerland, we are looking for a reliable 1st Level Supporter (m/f/d) with Italian language skills to answer citizen inquiries about the use of our tax software on a part-time basis from home via telephone and email.

The position:

  • 1st Level User & Application Support (tax environment).

  • Processing customer inquiries by phone and email.

  • Registering, classifying, and documenting incidents.

  • Forwarding fault reports to 2nd level support if an independent solution is not possible.

  • During the agreed working hours (block times), telephone availability and response time must be guaranteed.

Your profile:

  • Service-oriented, friendly, confident personality with an affinity for IT.

  • Experience as a helpdesk agent is an advantage.

  • Very good Italian skills (spoken and written), (Swiss) German skills are an advantage.

  • A quiet working environment and fast internet must be guaranteed.

What we offer:

  • Work from home.

  • Flexible working hours.

  • Part-time: Can be combined with other professional, student, and private activities.

  • Attractive remuneration.

Application

Would you like to learn more about this exciting position? We look forward to hearing from you! Please submit your application documents online via the “Apply now” button.